Grubhub to Pay $25 Million Settlement for Misleading Customers

law and order 18-12-2024

[{"selector":"#anim-af3206e5-ffa1-44e8-a9c7-7f969e462c54","keyframes":{"opacity":[0,1]},"delay":0,"duration":3000,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] [{"selector":"#anim-378ea637-4363-4cfe-ba88-27b0099c89ab","keyframes":{"opacity":[0,1]},"delay":0,"duration":800,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-182ec08f-c5fd-493e-87b2-664566f2ce58","keyframes":{"transform":["translate3d(0px, -747.38185%, 0)","translate3d(0px, 0px, 0)"]},"delay":0,"duration":800,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] Grubhub will pay $25 million to settle allegations brought by the Federal Trade Commission (FTC) and the Illinois Attorney General. Credit: Spencer Platt / Staff via Getty Images Credit: Spencer Platt / Staff via Getty Images

[{"selector":"#anim-0fcbe4e4-9729-45ef-b032-f81d1e890f9a","keyframes":{"opacity":[0,1]},"delay":0,"duration":3000,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] [{"selector":"#anim-2f9935a9-7472-453b-83bd-c979a18c715b","keyframes":{"opacity":[0,1]},"delay":0,"duration":800,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-466b2508-4958-46f0-b369-905993fbbd4a","keyframes":{"transform":["translate3d(0px, -747.38185%, 0)","translate3d(0px, 0px, 0)"]},"delay":0,"duration":800,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] The accusations include misleading customers with junk fees and adding restaurants to its platform without their consent. Credit: Unsplash Credit: Unsplash

[{"selector":"#anim-5d6e9f06-853f-450d-a26a-88f486fd64e0","keyframes":{"opacity":[0,1]},"delay":0,"duration":3000,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] [{"selector":"#anim-177207d7-458a-4ab1-b762-54fa50a93317","keyframes":{"opacity":[0,1]},"delay":0,"duration":800,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-a3023bee-c1d1-43b8-98db-c68586ecbfbb","keyframes":{"transform":["translate3d(0px, -413.30676%, 0)","translate3d(0px, 0px, 0)"]},"delay":0,"duration":800,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] The FTC and Illinois Attorney General accused Grubhub of: – Misleading customers about delivery costs. – Adding unaffiliated restaurants to its platform without permission. – Deceiving delivery drivers about potential earnings. Credit: Unsplash Credit: Unsplash

[{"selector":"#anim-14646207-dfdb-45fa-89bc-463161ad5403","keyframes":{"opacity":[0,1]},"delay":0,"duration":3000,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] [{"selector":"#anim-55e27911-5fc5-468b-a557-a42c353b21b1","keyframes":{"opacity":[0,1]},"delay":0,"duration":800,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-d4fc5d93-f507-4958-8fa4-94b5e0d6a44a","keyframes":{"transform":["translate3d(0px, -955.55591%, 0)","translate3d(0px, 0px, 0)"]},"delay":0,"duration":800,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] Grubhub allegedly advertised low fees but added hidden charges, raising order costs. Credit: Unsplash Credit: Unsplash

[{"selector":"#anim-6c22a474-1bb0-4bb5-a82b-5013505688e7","keyframes":{"opacity":[0,1]},"delay":0,"duration":3000,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] [{"selector":"#anim-99584f03-fbd1-4e76-81f4-9e4ecd54898f","keyframes":{"opacity":[0,1]},"delay":0,"duration":800,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-fa08e872-0fbb-4d4b-a645-3af76aca6b02","keyframes":{"transform":["translate3d(0px, -617.03%, 0)","translate3d(0px, 0px, 0)"]},"delay":0,"duration":800,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] It also misled Grubhub+ members by promising free delivery but still charging for it. Canceling subscriptions was reportedly difficult. Credit: Unsplash Credit: Unsplash

[{"selector":"#anim-84a90604-c153-4ee3-800f-85b5b75f55a1","keyframes":{"opacity":[0,1]},"delay":0,"duration":3000,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] [{"selector":"#anim-55c1e02b-f68e-49b0-9b19-8fbd7bfbbabd","keyframes":{"opacity":[0,1]},"delay":0,"duration":800,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-65151470-f019-4881-ac55-a1778802c5a7","keyframes":{"transform":["translate3d(0px, -617.03%, 0)","translate3d(0px, 0px, 0)"]},"delay":0,"duration":800,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] The FTC said Grubhub’s actions harmed both diners and restaurants. Restaurants reported damaged reputations, lost revenue, and operational chaos. Credit: Unsplash Credit: Unsplash Learn more